Thank you for shopping at www.herbalgalleria.com. If you are not completely satisfied with your purchase, we are here to assist you.

Return & Exchange

We accept return and exchange requests only in cases where the product(s) received by the buyer are in a damaged condition. In such cases, exchanges will be processed.

To be eligible for a return, the following conditions must be met:

• Timeframe: All returns must be initiated within 3-5 days from the date of delivery.
• Condition: Products must be unused, untampered with, and in the same condition as they were delivered.
• Packaging: Products must be returned in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

Refunds

Once we receive the returned product(s), our team will inspect them and send you a notification confirming receipt. After inspection, we will notify you of the approval or rejection of your refund.

Please note the following:

• Damaged Goods: Refunds will not be provided for damaged goods.
• Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: The credit will be received within a certain number of days, depending on your card issuer’s policies.

Eligibility for Refunds

Refunds are available under the following circumstances:

• Non-Delivery: If the buyer does not receive the delivery of the ordered products within 30 days and Herbal Galleria has failed to ship the ordered products.
• Serviceable Area: If the shipping location is not serviced by our partner courier companies, a refund will be provided.

Exchange Policy

• Damaged Products: Exchanges are applicable only if the buyer receives a damaged product. Refunds are not available for such orders.

Refund Processing

• Timeline: From the date of written confirmation of the refund to the customer, the amount will be refunded within the next 7-10 business days.

Conditions Where Returns or Refunds Are Not Accepted

• Customer Preference: Returns will not be entertained if a customer wishes to return the product because they don’t like it after delivery or feel it doesn’t meet their expectations.
• Incorrect Address: No refund will be provided if an incorrect or insufficient address is provided by the customer.
• Recipient Unavailability: If the recipient is not available at the provided address or premises, a refund will not be issued.
• Refusal of Delivery: No refunds will be given if the customer refuses to accept the products.
• Third-Party Delivery: If the product is delivered to a person or place specifically mentioned by the customer other than themselves, a refund will not be issued.
• Force Majeure: No refund will be provided in the event of circumstances beyond our control (force majeure).
• Tampered Products: If the product has been tampered with by the customer, no refund will be issued.
• COD Orders: Refusal to accept a Cash on Delivery (COD) order after confirming it will result in shipping charges being levied on the customer.

For any further assistance, please contact our customer support team.

   We ship products all over India via Indian Post,DTDC & Delhivery Courier Services from our Packing Unit.

• International Shipping: We do not ship products outside of India at present.

Dispatch Process

• Preparation Time: After an order is placed, we typically dispatch next day If there is any delay from the normal timing, we will inform you in advance.
• Notification: As soon as the order is placed, we will inform you of the shipping date through a phone call or message.

Shipping Charges

• The shipping and handling charges are provided at the time of checkout, so you will know the cost before making any payment. Shipping charges may vary based on product volume, type, and shipping destination.

Transit Risk

• Damage During Transit: If any damages occur during transit due to our packing mistake, we will replace the damaged products.
• Shipment Monitoring: We carefully plan our shipments, accounting for holidays during transit, and monitor each dispatch until it reaches its final destination to prevent delays. However, we are not liable for delayed shipments due to service interruptions or failures caused by the courier, which are beyond our control.

Address Changes

• Delivery Address: Delivery of all orders will be made to the address provided at the time of placing the order and cannot be rerouted to another address after the order is dispatched. However, changes to the address can be accepted before dispatch.

For any further assistance, please contact our customer support team.

PRICE
Pricing for all the items available in succulentgallery is in the form of Rupees.

BILLING
Billing is an important process while making a purchase. You must provide complete and accurate billing information when you place your order. The order will only be dispatched once the billing process is concluded. The customer copy of the bill will be attached to your package.

SECURITY
Herbalgalleria.com places top most priority on the information you give us. For security purposes and as protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank. succulentgallery.com reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent to you.