Return & Refund policy

We accept return and exchange requests only in cases where the product(s) received by the buyer are in a damaged condition. In such cases, exchanges will be processed.

To be eligible for a return, the following conditions must be met:

• Timeframe: All returns must be initiated within 3-5 days from the date of delivery.
• Condition: Products must be unused, untampered with, and in the same condition as they were delivered.
• Packaging: Products must be returned in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

Refunds

Once we receive the returned product(s), our team will inspect them and send you a notification confirming receipt. After inspection, we will notify you of the approval or rejection of your refund.

Please note the following:

• Damaged Goods: Refunds will not be provided for damaged goods.
• Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: The credit will be received within a certain number of days, depending on your card issuer’s policies.

Eligibility for Refunds

Refunds are available under the following circumstances:

• Non-Delivery: If the buyer does not receive the delivery of the ordered products within 30 days and Herbal Galleria has failed to ship the ordered products.
• Serviceable Area: If the shipping location is not serviced by our partner courier companies, a refund will be provided.

Exchange Policy

• Damaged Products: Exchanges are applicable only if the buyer receives a damaged product. Refunds are not available for such orders.

Refund Processing

• Timeline: From the date of written confirmation of the refund to the customer, the amount will be refunded within the next 7-10 business days.

Conditions Where Returns or Refunds Are Not Accepted

• Customer Preference: Returns will not be entertained if a customer wishes to return the product because they don’t like it after delivery or feel it doesn’t meet their expectations.
• Incorrect Address: No refund will be provided if an incorrect or insufficient address is provided by the customer.
• Recipient Unavailability: If the recipient is not available at the provided address or premises, a refund will not be issued.
• Refusal of Delivery: No refunds will be given if the customer refuses to accept the products.
• Third-Party Delivery: If the product is delivered to a person or place specifically mentioned by the customer other than themselves, a refund will not be issued.
• Force Majeure: No refund will be provided in the event of circumstances beyond our control (force majeure).
• Tampered Products: If the product has been tampered with by the customer, no refund will be issued.
• COD Orders: Refusal to accept a Cash on Delivery (COD) order after confirming it will result in shipping charges being levied on the customer.

For any further assistance, please contact our customer support team.